Townsend sits in southern New Castle County in the heart of the booming MOT (Middletown-Odessa-Townsend) area, where new subdivisions have spread across former farmland. That fast growth, alongside the surrounding countryside, gives Townsend a mix of brand-new and rural plumbing needs, and Benjamin Franklin Plumbing® of Dover serves them all.
On time, every time, if there's any delay, it's you we pay.
Every Townsend home has access to our full range of plumbing services. The menu is the same across our entire central and southern Delaware service area, and each service links to the national brand page with full details:
Around-the-clock emergency service dispatched for Townsend homeowners facing burst or frozen pipes, well-pump failures, sewer or septic backups, or no-water situations, day or night, weekends and holidays, with no after-hours fees.
Expert diagnosis and repair of leaks, fixtures, and supply problems, with our plumbers trained to resolve up to 90% of issues on the first visit.
Drain cleaning and hydro jetting with camera inspection to clear recurring clogs and find the real cause.
Water heater repair, replacement, and installation, including tankless systems, popular for vacation homes and new construction.
Well pump repair and replacement and pressure-tank service for the many Kent and Sussex County homes that rely on private wells.
Water softeners, filtration, and treatment, acid neutralizers, iron filters, and softeners for the acidic, iron-heavy, or hard groundwater common across the Delaware coastal plain.
Sewer line repair and replacement and trenchless options, plus drain and waste-line work tailored to the area's many septic-connected homes.
Pipe repair and whole-home repiping for aging and corroded systems, plus frozen-pipe repair through Delaware's cold snaps.
Water service line repair and replacement, locate and replace aging and lead service lines, a focus of current federal lead-pipe rules.
Non-destructive leak detection and slab and hidden leak repair that pinpoint hidden, slab, and buried-line leaks before we cut into anything.
Sump pump installation and repair, including battery backups, to keep basements and crawlspaces dry where the water table runs high near the coast and inland bays.
Outdoor plumbing service for hose bibs, irrigation, and the outdoor showers that are a beach-home staple, plus seasonal winterizing and spring turn-ons for vacation properties.
Faucets, toilets, showers, sinks, and garbage disposals repaired and installed.
Commercial plumbing service for area businesses, restaurants, retail, and multi-family and hospitality properties.
Townsend's growth means a lot of new construction, modern copper and PEX, new water heaters now aging into service, and water that often benefits from a softener to control hardness and minerals. The newer subdivisions tie into public water, while rural properties around town rely on private wells, adding well-pump and treatment service to the mix.
Townsend homes have basements, and Delaware's heavy storms make sump pumps with battery backups worthwhile, while cold snaps bring frozen-pipe risk even to new homes' exposed runs. As the MOT area keeps growing, we connect new fixtures and keep pace with the community's plumbing needs.
Townsend's wave of new homes is exactly our sweet spot, water heater service as builder-installed units age, softeners for hardness, sump pumps for the basements, and well and treatment service for the rural properties. We arrive on time and resolve most calls on the first visit.
if there's any delay, it's you we pay, $5 for every minute we're late, up to $300. See our guarantees.
you approve every price before any work begins, no meter running, no surprises.
we stand behind our materials, labor, and craftsmanship.
we answer the phone around the clock, every day of the year, with no after-hours fees, vital during a well-pump failure, a frozen pipe, or a septic backup.
background-checked, drug-tested professionals with verified licensing, liability coverage, and workers' compensation.
based right here in Dover and serving Townsend, supported by a brand named Forbes' Top Ranked Plumbing Company of 2024.
Club membership with annual safety inspections, leak checks, water heater, well, and treatment tune-ups, priority service, and discounts.
Even new systems need seasonal care. Flush your water heater yearly, test your sump pump and battery backup before storm season, and protect exposed pipe before winter freezes. If hard water is leaving spots and scale, a softener is worth a look, and well owners should test their water periodically.
Call Benjamin Franklin Plumbing® of Dover at (302) 613-0703 anytime, day or night, or book your appointment online. Meet the Dover team behind every visit. We proudly serve Townsend and the surrounding central and southern Delaware communities, on time, every time. Learn more on the Benjamin Franklin Plumbing® national brand site.
Learn more about our Dover-based plumbers.
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When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Linda Burns
I highly recommend this company. They were quick and responsive in scheduling my service, and the plumber they sent out was fantastic. Sometimes it’s hard to find a plumber, but search no more. Use them! I certainly will use them again. Most importantly, their prices are very reasonable and competitive.
W P
Outstanding experience! A polite young man Mr. Amado handled a small repair for us, and everything went seamlessly. Scheduling through the call center was quick, communication was stellar, and the pricing and workmanship were top-notch. As someone who has worked in the service industry for a long time, I truly appreciate the commitment to customer service and communication training shown here. The quality of work still needs to stand the test of time, but the overall experience was 10 out of 10. I won't hesitate to use them again!
Brian Ridenour
Daniel was great!! He was very prompt and explained the workings of the new water heater. The company is awesome. Now you could find a cheaper water heater and cheaper labor but I tried one of those water heaters from the big box store and it failed after only 4 years. The ones that Benjamin Franklin sells are MADE IN THE USA instead of a foreign country. Give them a try, you won’t be sorry!
Dennis Sen
10/10, no doubt about it. Lucas was prompt, professional, and knowledgeable. We had an issue with our water heater that left us without hot water or heat this fall. He quickly diagnosed the problems, explained his findings in excellent detail, and got everything fixed. He also went the extra mile in a couple of ways I didn’t expect, which I really appreciated. I’d absolutely recommend Lucas!
Refind Vintage
We had our water heater repaired and had a new water filter system installed after the technician suggested it. He was friendly and factual. After his visit we had to have another repair man to set the water heater temperature. Now it is working fine.
Suzyn Purdy
Christian was a very kind and pleasant young man. He did an exceptional job replacing my kitchen sink faucet and incinerator. He was thorough and helped to get the smell out of our pipes I would recommend him for any job.
Larry Murphy
Our plumber, Jared was efficient and understood our issue quickly! Very respectful of us and property and we highly recommend this company.
Jeremiah Fisher
A full gas water heater installation -- quick install with courteous service. Jon Hare and Luke Stelly gave excellent advice and were finished with the install in less 3 hours (including purchasing the unit itself)! Thanks!
Tammy Spencer
Luke was awesome! I am so happy that I picked your company to do my repair! I will be using your company again. Thank you for your awesome service! I would highly recommend your company to anyone needing service done at their home!
Paula Thompson
The guys were personable, have plumbing experience and seemed knowledgeable of the situation.
Absolutely, water heaters, fixtures, softeners, sump pumps, and repairs for the MOT area's new neighborhoods, with up-front pricing and a guaranteed arrival window.
Newer subdivisions are typically on public water, while rural properties around town are often on private wells. We service both, including well pumps and treatment.
If it has a sump pump, most basements do, a battery backup keeps it running during storm outages. We assess and recommend.
Often, yes. If your water leaves spots or scale, a softener protects your water heater, fixtures, and appliances. We test and size it.
Yes, around the clock, every day, with the On-Time Guarantee and no after-hours fees.
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