North Druid Hills grew up after World War II. Wooded subdivisions of brick ranches and split-levels spread across the old farmland between Briarcliff Road and Clairmont Road, with names like Merry Hills, Biltmore Acres and Vistavia Hills. It's unincorporated DeKalb County, bounded by I-85 to the north and the South Fork of Peachtree Creek to the south, and a 2015 vote to make it a city failed by just 136 votes. Our shop is just west on Lambert Drive.
We're The Punctual Plumber, and we put money on it. If we're late, we pay you $5 a minute, up to $300. And with flexible financing on larger jobs, the right repair doesn't have to wait.
Emergency Plumbing: Burst pipes, sewer backups, water heater failures, gas smells and no-water calls, including nights and weekends.
Sewer Line Camera Inspection & Replacement: Homes built in the 1950s and '60s may still have original clay or Orangeburg sewer pipe, a tar-paper pipe that flattens and splits with age. We camera the line and show you exactly what you have.
Water Heaters & Tankless: Many ranch homes here have the water heater in the garage or a hall closet. A tankless unit frees that space, delivers hot water without running out, uses less energy because it isn't keeping a tank hot around the clock and typically lasts around 20 years, against 8 to 12 for a tank. Mid-century gas lines usually need upsizing, which we handle, and financing is available.
Repiping: Replacing galvanized steel and aging copper supply lines, whole-home or in sections.
Split-Level & Basement Plumbing: Ejector pumps, sump pumps and basement bathrooms in split-levels and homes built into slopes.
Water Filtration & Whole-Home Water Quality: In-home water testing, whole-home filtration, under-sink drinking water systems and sediment protection for water heaters, for better water at every tap and longer-lasting plumbing.
Drain Cleaning & Hydro Jetting: Kitchen, bath and main-line cleaning, with hydro jetting for roots and grease.
Gas Line Installation & Repair: Gas lines for ranges, dryers, water heaters and grills, plus testing of older piping.
Slab & Crawlspace Leak Detection: Finding hidden leaks under slabs and in crawlspaces.
Kitchen & Bath Remodel Plumbing: Rough-in and fixture installation for updating mid-century kitchens and baths.
Fixtures, Faucets, Toilets & Disposals: Repairs and replacements throughout the house.
Most of North Druid Hills was built between the 1950s and the 1970s: brick ranches, split-levels and some contemporary homes on wooded lots. Many are 60 to 70 years old and reaching the end of life for their original plumbing at about the same time. Sewer laterals from that era were often clay or Orangeburg, and supply lines may be galvanized steel or early copper.
North Druid Hills is unincorporated DeKalb County, and water and sewer come from the DeKalb County Department of Watershed Management. The main concerns are age, roots and slopes. Lower levels that sit below the sewer line depend on pumps, and lines running through wooded yards attract roots.
Your water is treated by the DeKalb County Department of Watershed Management to meet federal drinking water standards. But by the time it reaches your tap in North Druid Hills, it has traveled through miles of city mains and then through your own pipes, and in mid-century homes where galvanized and early copper supply lines are reaching the end of their life, that last stretch matters. When we test water in Intown homes, we regularly find the taste and smell of chlorine-based disinfectants, along with sediment and rust from aging pipe.
That affects more than your drinking glass. It's the water you shower in, brush your teeth with, wash clothes and dishes in and cook with. Sediment also wears out the equipment you've paid for, including water heaters, tankless units, faucets, dishwashers and washing machines, and shortens the life of the plumbing itself.
Every visit we make includes a free test of your water for chlorine, and we'll show you the results before recommending anything. If you want a fuller picture, ask about testing for sediment and other issues too. Your options include:
Whole-home filtration: Filters every tap and shower in the house, reducing chlorine taste and odor, sediment and rust, for better water for bathing, washing and cooking, and less wear on pipes, fixtures and appliances.
Drinking water systems: Under-sink reverse osmosis or carbon filtration for cleaner-tasting water for drinking, coffee and cooking.
Sediment protection for water heaters: A sediment filter ahead of a tank or tankless water heater helps it run efficiently and last longer.
Replacing an Orangeburg sewer line, repiping a mid-century home or upgrading to tankless is easier with flexible payments. Benjamin Franklin Plumbing of Intown Atlanta offers financing with monthly payment options, subject to credit approval.
You'll see the up-front price first, then choose how to pay. Ask your technician about financing on any job, or apply on our financing page before your visit.
Financing page: https://www.benjaminfranklinplumbing.com/intown-atlanta/financing/
Merry Hills, Biltmore Acres and Vistavia Hills
Homes along Briarcliff Road
Streets between North Druid Hills Road and LaVista Road
Neighborhoods along the South Fork of Peachtree Creek
The rest of North Druid Hills in the 30329 and 30033 ZIP codes
North Druid Hills calls follow the age of the subdivision. An Orangeburg sewer line that finally collapses. A garage water heater that's been running for 15 years. A split-level's ejector pump that quits in a storm. That's why our techs check water heater age, pumps and the main shutoff on every visit, and recommend a camera inspection when the sewer line is original. Our trucks are stocked, and most calls are fixed on the first visit.
Mid-century homes in North Druid Hills tend to show the same warning signs. Call us if you notice:
A sewage smell or soggy patch in the yard, a possible sign of Orangeburg pipe
A garage water heater more than 10 years old
A split-level ejector pump that alarms or runs constantly
Slow, gurgling or repeatedly clogged drains
More than one fixture backing up at the same time
Hot water that runs out early or never gets hot enough
Damp spots, stains or a water bill that rises for no clear reason
On time: We arrive in the window we promised, in clean uniforms with shoe covers, or we pay you $5 a minute, up to $300.
Diagnosis: We find the root cause, using a high-definition camera on drain and sewer lines when needed.
Free water test: Every visit includes a free chlorine test of your water, with the results explained on the spot.
Up-front price: You get the exact price, with good, better and best options and financing available, before any work begins.
Clean finish: We complete the work and clean up before we leave.
There's no single price, because cost depends on where the problem is, how severe it is, the materials and the repair method. Replacing a pump or water heater is a contained job. Replacing an Orangeburg sewer line or repiping a whole ranch is bigger, and financing is available. Either way, you'll see the full price before we start, with no meter running, and larger jobs can be financed with monthly payments, subject to credit approval.
The On-Time Guarantee: If we're late, we pay you $5 for every minute, up to $300.
Up-Front Pricing: You see and approve the price before any work begins. No meter running.
Flexible Financing: Monthly payment options on larger jobs, subject to credit approval.
100% Satisfaction Guarantee: We stand behind our materials, labor and craftsmanship.
Licensed & Insured: Background-checked, drug-tested professionals.
Locally Owned, Nationally Backed: Based at 800 Lambert Dr NE in Atlanta, with a national brand behind us.
Good, Better, Best Options: Clear choices on every repair or replacement.
Benjamin Franklin Plumbing® Club: Annual plumbing inspections, priority service and member discounts.
Free Water Test on Every Visit: A free chlorine test of your water, every time we're in your home.
Heroes Discount: 15% off for military, veterans, first responders, healthcare workers and educators.
Benjamin Franklin Plumbing of Intown Atlanta serves 18 neighborhoods across Intown Atlanta and Decatur. If you're close to North Druid Hills, you may also be in one of these, each with its own page:
Before a hard freeze, protect pipes and water heaters in garages and disconnect hoses. Test sump and ejector pumps before spring and summer storms. In late summer, roots move into sewer lines as the soil dries, so watch for slow drains. Flush your water heater once a year.
Call Benjamin Franklin Plumbing of Intown Atlanta at (678) 813-1776 or book your appointment online. Every visit includes a free chlorine test of your water, and flexible financing is available on larger jobs. We serve North Druid Hills and the rest of Intown Atlanta.
Learn more about our Intown Atlanta-based plumbers.
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When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Linda Burns
I highly recommend this company. They were quick and responsive in scheduling my service, and the plumber they sent out was fantastic. Sometimes it’s hard to find a plumber, but search no more. Use them! I certainly will use them again. Most importantly, their prices are very reasonable and competitive.
W P
Outstanding experience! A polite young man Mr. Amado handled a small repair for us, and everything went seamlessly. Scheduling through the call center was quick, communication was stellar, and the pricing and workmanship were top-notch. As someone who has worked in the service industry for a long time, I truly appreciate the commitment to customer service and communication training shown here. The quality of work still needs to stand the test of time, but the overall experience was 10 out of 10. I won't hesitate to use them again!
Brian Ridenour
Daniel was great!! He was very prompt and explained the workings of the new water heater. The company is awesome. Now you could find a cheaper water heater and cheaper labor but I tried one of those water heaters from the big box store and it failed after only 4 years. The ones that Benjamin Franklin sells are MADE IN THE USA instead of a foreign country. Give them a try, you won’t be sorry!
Dennis Sen
10/10, no doubt about it. Lucas was prompt, professional, and knowledgeable. We had an issue with our water heater that left us without hot water or heat this fall. He quickly diagnosed the problems, explained his findings in excellent detail, and got everything fixed. He also went the extra mile in a couple of ways I didn’t expect, which I really appreciated. I’d absolutely recommend Lucas!
Refind Vintage
We had our water heater repaired and had a new water filter system installed after the technician suggested it. He was friendly and factual. After his visit we had to have another repair man to set the water heater temperature. Now it is working fine.
Suzyn Purdy
Christian was a very kind and pleasant young man. He did an exceptional job replacing my kitchen sink faucet and incinerator. He was thorough and helped to get the smell out of our pipes I would recommend him for any job.
Larry Murphy
Our plumber, Jared was efficient and understood our issue quickly! Very respectful of us and property and we highly recommend this company.
Jeremiah Fisher
A full gas water heater installation -- quick install with courteous service. Jon Hare and Luke Stelly gave excellent advice and were finished with the install in less 3 hours (including purchasing the unit itself)! Thanks!
Tammy Spencer
Luke was awesome! I am so happy that I picked your company to do my repair! I will be using your company again. Thank you for your awesome service! I would highly recommend your company to anyone needing service done at their home!
Paula Thompson
The guys were personable, have plumbing experience and seemed knowledgeable of the situation.
It may. Orangeburg was widely used in homes built in the 1950s and '60s, and it deforms and cracks with age. A camera inspection is the only reliable way to know.
Garage units work harder in winter and can be exposed to freezing temperatures. Insulating lines helps, and a tankless unit can be a good replacement.
Lower levels below the sewer line usually drain through an ejector pump. A failing pump, a stuck float or a clogged line can all cause backups.
Yes. We offer flexible financing with monthly payment options, subject to credit approval, on larger jobs like sewer line replacement, repiping and tankless water heaters. You'll get the up-front price first, then choose how to pay. Ask your technician or apply on our financing page.
The DeKalb County Department of Watershed Management. The private sewer lateral to the county main is generally the homeowner's responsibility.
Yes, the neighborhoods in the 30329 and 30033 ZIP codes.
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