Benjamin Franklin Plumbing® of West Richmond provides homes and businesses with the fast, high-quality plumbing they need at a fair price. Our West Richmond plumbers offer some of the best plumbing services in the area because we combine good plumbing with incredible customer service. To start, all our repairs, installations, replacements, and maintenance projects are backed by a two-year comprehensive guarantee—including all parts, labor, and craftsmanship. We take courtesy seriously, which is why we promise to be on time for every appointment; our On Time Guarantee even promises that, if we're late, we'll pay take $5 off your bill for every minute we're delayed. Because we pay attention to our customers' needs, we're better able to serve them and provide an easy, stress-free experience.
There's only one thing better than our guarantees, and that's our plumbers. Thanks to our approach to hiring and development, Benjamin Franklin plumbers are some of the most highly skilled and well-equipped professionals in the industry. To begin with, each of our plumbers is background checked and drug-screened, giving our customers additional peace of mind about calling us. On top of that, our plumbers all receive ongoing training to ensure we're up-to-date on the latest plumbing technology and trends. Finally, Benjamin Franklin equips us each with a fully-stocked work van, allowing us to handle 90% of plumbing problems on our first visit. By investing in our team, we're investing in the quality of your service!
When we called for emergency service we were given a time frame of 9am to 1pm. It was a relief when Billie arrived about 9:40am. We were very happy with the service provided by Billie. He was efficient, caring, and took time to explain the service policies. We were happy to see that he wore protective covers over his shoes. We will not hesitate to call Benjamin Franklin Plumbing again whenever we might have a problem.
Jake was very efficient and explained what needed to be done clearly. He worked fast and was done within a reasonable amount of time. He was friendly and also helpful, even bringing boxes delivered to our house inside without being asked! Thank you Jake!
Jerry was very attentive today. He was honest on what needed to be done to fine our leaks. He was efficient while working on the tub and getting it done in a timely manner.
Amazing experience! Paul came out this weekend and did an incredible job! Not only did he diagnose the issues clearly and simply, but prepared the exact resolution plan we needed and quick! Then spent the whole day Saturday getting our bathrooms back in working order, a solid new water heater, and a soft water system to counteract the Florida sediment. Couldn’t be happier with the professionalism and timeliness! Amazing work: thank you Paul!
Nicholas Blackwell did an excellent job. He was thorough in explaining the situation of my problem to me, also in explaining all the company offers and explained the membership available to. He is knowledgeable of his profession and has a very courteous and respectful disposition. The company has a great asset.
Had a Moen Flo water shut off system installed. Joseph was on time and did a great job with explaining everything about the install and cost.
Fast, same-day replacement of my water heater. Saved my bacon. Mike explained my options clearly and did the work incredibly quickly. I would have no reservations about using Franklin Plumbing again.
I had a plugged sewer line. They showed us on time and did an excellent job of clearing the sewer line. He's sharp knowledgeable. I would recommend this man and service to others He's a great plummer.
Josh was thorough, efficient, knowledgeable and personable! He replaced toilets, shower heads, hot water heater expansion tank, main water shut off upgrade and a complete home plumbing inspection. What an asset to Ben Franklin Lancaster. Every business could use more Josh's!
Called on Sunday due to a leak. Very responsive. Nicholas came out and checked things and was in contact with his supervisor Tom who also came over. After much evaluation it was determined a pipe had broken under the foundation. They began repairs the very next day.
