Our Guarantees

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4.81 (99841 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (99841 reviews)

Linda Sisney

Very good response time. Came out the same day, diagnosed the issue, offered a choice of solutions with accurate cost estimates and installed the water heater the same day. The technician was very knowledgeable and professional. Nice company to do business with.

James Thomas

Big thanks to Kyle for getting our annual service complete. We had a question about how well the anode was doing and whether we needed a replacement, Kyle pulled the rod and checked for us and shared a photo. We quickly chatted through some remaining questions and wrapped up the service. Thanks again Kyle, appreciate the explanation, speed and professionalism.

Debbie “Debbie” Bretoi

Chris and Mike (big Mike) were excellent plumbers! Very good at their profession , my issue was de-scaling the old cast Iron pipes beneath my house! EXCELLENT job! I’m glad I choose Benjamin Franklin plumbing! Reasonably priced as well! All my water is flowing perfectly now!

Mark Laird

Hunter Hinz was an incredible plumber and technician. He solved my issues fast and was considerate in explaining the problems while proposing solutions. I would definitely work with him again.

Sheryl Gilreath

Eric was professional and did The most amazing job putting in my new kitchen faucet it looks amazing. I love it. He will be my Forever go to guy for all my plumbing needs.

Mary C

Brandon and Nate were great! Honest and service was great quality. Very fair pricing. We had one new valve for a toilet line, new fill valve for a toilet, garbage disposal replaced and drain and clean out inspections.

Patrick O'Rourke

I first met Van Castaneda when she stoped by the Farmers Insurance Agency I work for. She spoke with us about how Benjamin Franklin Plumbing has helped customers all over LA & OC with installing the Moen Water Leak Detection system. To this date, her company has helped close to 50 of my clients get the device outfitted properly. They have also been super quick to get us everything we need in a timely matter. If you ever need help with Moen devices, or any other plumbing jobs, Benjamin Franklin Plumbing is your go to plumbing contractor!

Arden Lantz

Nicholas was great. Texted to make sure I was home. Called when he arrived. He answered all my questions about the sink and others I had about toilet replacement. He was friendly and courteous.

Mary Fletcher King

I called Benjamin Franklin Plumbing around 9:30 pm and the lady who answered the phone was friendly and provided quick support. She scheduled me for an appointment ASAP and technician Robert arrived within about 45 minutes. They texted me Robert's photo beforehand, and he arrived in a marked company vehicle, which I appreciated. He also was friendly and professional. I definitely recommend.

Susan Anne Kadlec

Jhonatan Trejo was the technician sent out to fix a cut pipe from a previous tankless water heater installation. It turned out the reason for the capping was a leak in the crawl space of my 120 year-old house. Then it was like knocking over a row of dominos and eventually Jhonatan found seven leaks. He was excellent about keeping me apprised of every new leak he found. What was supposed to be a quick job turned into an all-day affair. One of the leaks was from a relatvely new faucet which I asked him to replace. He found the exact same faucett for me! When we were wrapping everything up I asked Jhonatan what the cause of the leaks might have been. He suspected a spike in the water pressure from the city. He's now going to install a device to regulate the water psi. I can't express how wonderful Jhonatan was throughout everything. He went so far beyond my expectations that I will specifically ask for him in the future!