Our Guarantees

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4.83 (92283 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.83 (92283 reviews)

Gwen Lorio

I was thrilled with the project. The sales rep came right on time to give me an estimate of costs (which was very reasonable) and explained what would be done. Then my water service line project was completed in one day. The technicians (first Phula and then Kami also joined him) on site talked to me about the process and reviewed the progress several times. They were friendly and helpful and did a great job. I am so glad I called Benjamin Franklin Plumbing! Couldn’t be happier.

Tami Riviera

Just moved to our new home. We had our new stove delivered today. Found out the valve from the house gas line to the new stove was not correct. Delivery guys said we needed to call a plumber. Saw these guys advertised on the shopping cart at the grocery store. Gave them call and Cliff and Sean arrived the same day and were able to assist us getting the correct valve installed. Cliff explained everything before, during and after the job. We were happy with the work but just a little taken back by the estimate to do the job. We just moved here and probably just had sticker shock from all the other expenses we have incurred. I would still recommend them for the estimate and see if they are in your budget.

Clarence Hagood

I can't say enough about the job done by Cody and Russell. Got here early, very courteous and polite, plus accomplished the work very quickly. Very much appreciated and will be using Benjamin Franklin Plumbing services from now on.

Gwen Segers

I called with kitchen plumbing issue at 7:00 am and plummer was here by 8:15! Michael E. was such a great help. He knew his trade, explained the issue and took care of it. I was very impressed with him and pleased of the work. Would definitely recommend Benjamin Franklin plumbing.

Franz Rivera

Great service! Installers Alejandro, Kenneth , Ian and Richard all did a great job, it took several hours as it was a big order but everything working great and installed neatly. I’m very happy with their work.

Gwen Lorio

I was shopping for a new water service line and just getting quotes. Matthew (Benjamin Franklin Plumbing) arrived exactly on time and looked what I needed, & explained what they would do including what materials they use and why. He gave me a very fair quote within 10 minutes. He offered next day service and financing. I am very happy.

Alan Tearle

Benjamin Franklin plumbing is at the top of my list. In my opinion they help out so many veterans and with their veteran discount makes it more affordable for me. Tyler was absolutely wonderful. You went above and beyond by taking care of my hot water heater going in and out checking to see if he can replace the valves in the bathtub phenomenal job and took his time.

Jeff K

Saturday afternoon we had a substantial water leak that required a plumber to fix. Finding a plumber available on the weekend can be challenging and expensive. We called BFP and they had Matthew Fuller out within 40 minutes. They could not have been any nicer. They assessed the problem and we got it fixed. great customer service, great attitudes, just a great experience. we will use BFP from now on.

Karen Bennett

Excellent professional and efficient service! I appreciate Sean McDonough - knowledgeable, skilled and kind, too. Highly recommend Ben Franklin Plumbing!

Andrea Siparsky

Zack was awesome! Very professional and did an excellent job. He always triple checks his work and gets all air out of the water lines before he leaves. I have never had a plumber do that in all the time I’ve had plumbers come over the years. He is the absolute best!! I would lightly recommend him for your plumbing needs!!