Our Guarantees

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4.83 (92628 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.83 (92628 reviews)

Jeff Luppens

Excellent in every respect!

deborah moore

My consultation with your plumber, Kevin, was very pleasant and he was very knowledgeable and explained everything about my pressure tank issues. I have been searching for a plumber who understands pressure tanks on a well system and fortunately, I'm relieved to be putting my confidence in your services. I'm also going to join the service plan for my future plumbing, electric and HVAC. I'm beyond pleased by the convenience of having all of these services provided by one provider and in addition, receiving a discount on all the work as well! Thank you so much! Looking forward to working with you !

Amy Gardner

I would highly recommend Benjamin Franklin plumbing of Northwest Arkansas. Ethan was our technician and was so pleasant and professional to work with. We had a gas leak and BF sent Ethan promptly to our house. He was extremely thorough in finding any and all problems. He showed me everything he was doing and explained it in detail. He was nice enough to give us a phone number if we had any further problems. In addition, he gave us advice about how to stay safe in the future. He relieved a lot of stress for our family. I would not hesitate to call again.

Joshua Kostick

Great service! Cael arrived the same day, found the problem with our toilet, and had a replacement installed within a few hours! Polite and courteous, he was a pleasure to work with!

Anthony Basirico

Matt was a pleasure to have as my water filter installer. He took his time on the install and explained step by step on the installation procedure. He is a top notch technician. The job came out great. I am very pleased with the installation.

Debbie Middleton

A well-intentioned neighbor removed a stuck water hose from my front yard faucet and broke the water pipe in the process. He repaired the break with a shark-bite fitting, which worked for a few hours but started leaking. Well-intentions notwithstanding, I recognized I needed a professional and called Benjamin Franklin. Micah Moore arrived at the appointment time, assessed the damage, and made the repair: he removed the fitting, welded the pipe and installed a new faucet. Micah is skilled, knowledgeable, and personable. He made time to answer my questions and made me feel confident the repair would hold. It was a great experience and as an ancillary bonus, I learned about PVC vs poly and metal pipes and water pressure! Highly recommend.

Zulejha Mustafa

I had a wonderful experience! Their customer service was friendly and professional and they quickly scheduled my appointment. The plumber was knowledgeable, respectful, and explained everything clearly. The work was done efficiently with no hidden fees, making it a truly excellent service. I highly recommend them and will definitely use them again!

Lori Johnson

Delta faucet hose was leaking and Seth creatively made it work while Delta sent us a new faucet. He was ready to put it in as soon as we got it. Great, friendly service

Alicia Berumen

I had an incredible experience with Benjamin Franklin Plumbing. From the moment I called, their customer service was friendly, professional, and prompt. They showed up exactly when they said they would (which is rare these days!), and the plumber was knowledgeable, respectful, and clearly skilled at what he does. He took the time to explain everything to me, made sure I understood the problem and the solution, and got the job done efficiently. Not only was the work done right the first time, but he also left the area cleaner than he found it — which I really appreciated! It’s hard to find a company that truly values its customers and stands by its work, but Benjamin Franklin Plumbing exceeded my expectations. I highly recommend them to anyone needing plumbing help — they’re reliable, honest, and simply the best!

Kelly Bonny

Shawn was great. Polite, kind, and very good at keeping me updated. He did a great job and left the area nice clean.