Great experience. Josh was on time very knowledgeable. Very nice person explained what he would do. Did job. Cleaned up no mess left. Outstanding. I’ll definitely call and have him come back.

Sunday night I had noticed water damage in my bathroom coming from the condo above mine. I had text a few of my neighbors for plumber recommendations, and one of them recommended Benjamin Franklin Plumbing. I put a call in that night, and since it wasn't an actual emergency I said they could call me Monday to schedule someone to come out. I recieved a call Monday morning, and again, not an actual emergency, they scheduled me for Tuesday with my request because I was already off work that day. I got a phone call that afternoon letting me know Danny would be arriving soon, and he actually arrived earlier than dispatch said he would, which was nice. As a first time homeowner, I am still new to all of this, and he took the time to explain all options that were available to identify where exactly the leak was coming from with at little disturbance to my actual bathroom. After going upstairs to my neighbors condo, he was able to tell that the leak was coming from his shower drain. Thankfully my neighbor asked himnfor a quote to fix that along with replacing old valves throughout his home. I had a few other "issues" that I did want a plumber to look at, but they were livable and didn't call prior. So I asked Danny about the 2 other issues I had. He was able to fix my toilet within a few minutes, and as for my downstairs bathroom sink, he explained what the issue was and how they could fix it. He gave me a quote and I told him that he could schedule my service for whenever my neighbor was having his work done as to not have to make 2 separate visits out here. It was actually scheduled for Wednesday. But then there was an emergency and Danny said he wouldn't be able to make it that day, but assured me Thursday would work. He was in contact with me to let me know everything that was going on. Thursday is now here. And he came this morning to start work on my neighbors condo first, which required entering my unit to turn the water off. I had just gotten home from work when he was back to turn the water back on to both units and start the work with my sink. I could not have asked for someone better to come out and perform the work. He answered any silly questions I felt I had, but not once made me feel like it was a bother to him. I did ask him for a quote to replace my one toilet, and he sent that over before he even left my home. While the previous owner of my condo had some questionable things done here, Danny was able to address my issue as much as he could and make things flow better after his work was completed. He even said that he would look into seeing if there was anything else they could do to really address the issue without having to have all sorts of invasive work done, which is much appreciated. I can't recommend Danny enough for everything he's helped me with the past few days. He made this whole process feel so much less overwhelming!

We had a sub pump replaced that went bad after only a month (still under warranty) that had been kinda' costly. Almost by default I was prepared to put up a fight, assuming their would be a slew of fees or haggling to fix the issue, but Benjamin Franklin was able to send out the same tech who worked us before within a day, replaced it, and even improved it all without a hassle or an additional fee. I was very impressed with how easy & stress free they made the process, and happy to have selected them as our service provide. I'll be sure to reach out to them for future needs as well. Ty!

Josh was extremely helpful and professional with the installation of our sump pump and battery backup. He made sure that we were satisfied with how everything was setup. Excellent work!