I had a great experience with Matthew from Benjamin Franklin Plumbing. From the moment he arrived, he was professional, courteous, and extremely knowledgeable. He took the time to clearly explain what was going on, walked me through the options, and made sure I understood everything before starting the work. Matthew was efficient, detail-oriented, and left the workspace clean when he finished. It’s obvious he takes pride in doing the job right the first time. What really stood out was his honesty and transparency — no upselling, no pressure, just straightforward recommendations and quality workmanship. It’s not always easy to find contractors you can trust, but Matthew absolutely earned my confidence. I would highly recommend him and Benjamin Franklin Plumbing to anyone needing reliable, high-quality plumbing work.

Matthew R was such an amazing technician/gentleman…. He made the process so smooth and I felt completely comfortable with having him in my home. I just moved to Orlando Florida a few days ago, but quickly found out from my insurance agent that my water heater that worked perfectly fine. Was six months over what it should be in order to be insured. So I had to have a new water heater put in.. It was a little more than I expected Price wise, but I would do it all over again without a doubt… You get what you pay for and that’s what Matthew R provided!! This review is solely based on Matthew, his professionalism will definitely make me call back for any other services that I may need!!

Stephan did an outstanding job. He explained everything clearly, provided honest feedback, and expertly installed our new saltless water system. He also took the time to thoroughly educate us on proper maintenance. We’re very happy with our decision to go with Benjamin Franklin Water System and truly appreciate Stephan’s professionalism and expertise. Highly recommend!

Unfortunately, I had a hot water CPVC pipe break due to age and manipulation during a recent renovation. The sound of water shooting out of a pipe behind a drywall is always frustrating (clearly, this has happened before). I quickly shut off water to the house and called three different plumbing services. I am not a fan of one of the larger groups here in Central Florida due to a myriad of reasons (price being one of them). Luckily, Benjamin Franklin Plumbing did have a service technician available within 4 hours. Chet (operator that day) was very transparent with pricing as this was a Sunday emergency. He provided options (including availability the following day). After agreeing to the price for coming out on a Sunday I was contacted by David Ealy (service technician) and was talking in person with him around 2-3 hours from when I originally called Ben Franklin. David Ealy was excellent, very communicative, and explained the process and his work with detail. He was also able to help me understand how I could benefit from their home service program. I signed up for it as it seemed affordable and convenient. All in (including the weekend service call, the actual repairs, and the home service subscription) I paid almost 35% less than with another local (and much larger) service provider that came out about 3 weeks earlier for a similar repair.