Our tech was great! Very knowledgeable and willing to share his knowledge with me. Nick was personable and friendly and even though the issue was not resolved on first attempt, he let us know what the next step or steps would be and did not pressure us into an immediate answer as what we plan to do next. Only problem was l thought the price for not resolving the issue was too high, although his superior was able to give us a bit of a break.

Jake was very efficient and explained what needed to be done clearly. He worked fast and was done within a reasonable amount of time. He was friendly and also helpful, even bringing boxes delivered to our house inside without being asked! Thank you Jake!

I had a great experience with Benjamin Franklin Plumbing thanks to their technician, Nick. From the moment he arrived, Nick was incredibly professional, courteous, and respectful of my home. He took the time to thoroughly explain the issue, outline my options, and answer all my questions without rushing. It’s clear that he takes pride in his work and truly cares about providing top-quality service.

Our service man came a day ahead of schedule because it was an emergency. Although the original cost was more than expected, we did receive a discount. We had a very nice experience with Gary. He prepared the area to prevent any damage to carpeting and floors. He was respectful and pleasant. He explained every detail so we understood the final cost. He helped with the finance application and everything went smoothly.

Nick G is the greatest! He is knowledgeable very professional and courteous..He takes time to explain and re explain .Nick goes above and beyond to keep his customers happy and satisfied. I highly recommend him.