Jerry was very attentive today. He was honest on what needed to be done to fine our leaks. He was efficient while working on the tub and getting it done in a timely manner.

Called on Sunday due to a leak. Very responsive. Nicholas came out and checked things and was in contact with his supervisor Tom who also came over. After much evaluation it was determined a pipe had broken under the foundation. They began repairs the very next day.

Michael just left our house and he did an amazing job! He immediately found the cause of all of our problems and very efficiently and pleasantly fixed them all. He’s leaving now and he didn’t leave anything undone even though he had to stay late for us. We are so thankful that he came right when he was supposed to and did a fantastic job and was super professional. We want Michael back every time we need a plumber from now on.

Scheduled on Wednesday and they arrived on time the next day. Alex investigated the issue thoroughly, found the problem and corrected it. I appreciated the honesty and friendliness.

"5 stars isn't enough! Noah installed my new sink with ease and professionalism. From scheduling to completion, everything was seamless. The installer was courteous, efficient, and left my kitchen spotless. The sink looks amazing and functions perfectly. Highly recommend!"

Sunday night I had noticed water damage in my bathroom coming from the condo above mine. I had text a few of my neighbors for plumber recommendations, and one of them recommended Benjamin Franklin Plumbing. I put a call in that night, and since it wasn't an actual emergency I said they could call me Monday to schedule someone to come out. I recieved a call Monday morning, and again, not an actual emergency, they scheduled me for Tuesday with my request because I was already off work that day. I got a phone call that afternoon letting me know Danny would be arriving soon, and he actually arrived earlier than dispatch said he would, which was nice. As a first time homeowner, I am still new to all of this, and he took the time to explain all options that were available to identify where exactly the leak was coming from with at little disturbance to my actual bathroom. After going upstairs to my neighbors condo, he was able to tell that the leak was coming from his shower drain. Thankfully my neighbor asked himnfor a quote to fix that along with replacing old valves throughout his home. I had a few other "issues" that I did want a plumber to look at, but they were livable and didn't call prior. So I asked Danny about the 2 other issues I had. He was able to fix my toilet within a few minutes, and as for my downstairs bathroom sink, he explained what the issue was and how they could fix it. He gave me a quote and I told him that he could schedule my service for whenever my neighbor was having his work done as to not have to make 2 separate visits out here. It was actually scheduled for Wednesday. But then there was an emergency and Danny said he wouldn't be able to make it that day, but assured me Thursday would work. He was in contact with me to let me know everything that was going on. Thursday is now here. And he came this morning to start work on my neighbors condo first, which required entering my unit to turn the water off. I had just gotten home from work when he was back to turn the water back on to both units and start the work with my sink. I could not have asked for someone better to come out and perform the work. He answered any silly questions I felt I had, but not once made me feel like it was a bother to him. I did ask him for a quote to replace my one toilet, and he sent that over before he even left my home. While the previous owner of my condo had some questionable things done here, Danny was able to address my issue as much as he could and make things flow better after his work was completed. He even said that he would look into seeing if there was anything else they could do to really address the issue without having to have all sorts of invasive work done, which is much appreciated. I can't recommend Danny enough for everything he's helped me with the past few days. He made this whole process feel so much less overwhelming!

Just had a great experience with Northern Ben Franklin Plumbing. We spoke with Joe S. about our sewer line, then Felipe G. came out to clean it. They were both super informative, professional, and polite. We appreciate the great work they did and the fair, reasonable, and honest quote we received. Thank you!

Mike arrived earlier than expected, which was great. He replaced a drain assembly, needed to correct and update the old pipe layout. He was friendly and explained everything. He made sure both the sink and dishwasher drained without leaking.

Benjamin Franklin came immediately after calling them! Their customer service from the get go was outstanding. Eric came to the house and performed an outstanding work, very knowledgeable, professional and friendly! They are great to work with, will definitely call them again for any plumbing issues!

The plumber Ken came to assess my problem and he was excellent! He thoroughly explained the problem and what he would be able to do about it. He was also very courteous and even put coverings on his shoes to avoid getting the floor dirty. I can’t say enough about what a great job he did of telling everything I needed to know.