Early on a Friday night, my husband and I smelled gas in our kitchen. We tried calling a plumbing service that we had used before. The woman said, "Oh, that's concerning!" about the gas leak and then gave us a next available appointment of the FOLLOWING TUESDAY. Ugh. (My husband was convinced that she was AI, and she might have been!) So I looked up Benjamin Franklin plumbing, who said they were available 24/7. Sure enough, a kind woman answered the phone immediately and told us that she would have a plumber out shortly. Dylan arrived promptly and figured out that there was no issue with the gas line, which meant that our range was the culprit. But we couldn't get that replaced on a Friday night, so we had him install a shut off valve on our gas line to the stove so that we could turn off the gas. To do so, Dylan had to turn off the main gas line to our house, which is a four unit lakehouse. After installation, when Dylan tried to re-ignite the pilot light on our water heater, it couldn't be done. The water heater was 20 years old and should have been replaced a long time ago! (Things like this happen when you co-own a property with other people!) Dylan offered to come out early the next morning and install a new water heater for us, which he did. He was an absolute professional and helped us out in an emergency. I have attached photos of the old water heater and the new one installed. I highly recommend this company.

We called Benjamin Franklin Plumbing minutes before their closing time of 7 pm, which was a surprise. Most businesses close earlier and have a voicemail option. I explained our issue to the woman who answered. She was so pleasant and helpful. We were running out of hot water. She told me that Josh could be here by 8:30 am the very next morning and would come equipped with a new hot water heater if ours needed to be replaced, and if he didn’t have the size we wanted onboard, he could have one delivered from their warehouse to our house within minutes. Josh arrived on time, he had what we wanted, and installed the new unit. He and Tanner were very knowledgeable, professional, and pleasant to deal with. My husband wasn’t home, but Josh talked with him and explained the options and pricing over the phone. All the way around, it was a great experience. I’m happy to have found our “forever” plumber.

Tommy, Josh, & Tanner went above and beyond to diagnose the issue and make the appropriate repairs. Super fast service and nothing but professionalism from the entire company, from the office to the field. When the owner of the company is willing to do the dirty work right along with other employees, it speaks volumes of the type of company they run. I highly recommend them for any plumbing services needed. Five star service all the way around.

We had the water heater in our crawl space fail and at the recommendation of our friends called Ben Franklin Plumbing. To our surprise they were able to respond that day at the specified time frame. Dylan arrived and was polite, professional, knowledgeable, and answered all our questions. He completed the replacement very quickly and even spent some time with us discussing and making suggestions for other plumbing changes we were considering. We would definitely hire him again, thanks!

Was having a problem with our sprinkler system today. Tommy came to look at it and immediately found the problem and fixed it. He was very professional, knowledgeable and pleasant. And I have met several of his employees and they are too. A good plumber to know and call.