Our way of saying THANK YOU to all those who have served or are serving our Country
Heroes Club Membership Benefits:
'Enjoying a comfortable and healthy home is something that we wish for everyone in our community, and those who sacrificed so much to protect our comfort, security and freedom should and must be remembered.'
- Mike Fowler- Owner- One Hour Heating & Air/Benjamin Franklin Plumbing
For more information on your FREE Heroes Club Membership call us today at (704) 802-1379 or contact us online.
We had a big problem happen where one technician did our estimate, and a different tech came to do the install. The tech doing the install did not understand what the estimate/work was going to be covering and thus we ended up extremely unhappy with his work. However Mike England, the tech that did our estimate, was in touch next-day and explained that the work was indeed not as it was supposed to be and informed me that he had already started the process to have a new tech, Will Elliot, come out to fix our situation. Will fixed everything and explained what it was he had done. He was very professional and did an awesome job. Mike also has been extremely professional throughout this experience and has worked hard to make sure that our situation was fixed and that we were happy with the work. I’ll include a picture of what it ended up looking like and while it is unorthodox, it is functional and makes my life easier in the event of a leak because I will no longer have to take the wall apart to reach the shutoffs. I am only giving a 4-star because of the problems that came up but as for Mike and Will they are 5-star, grade-A technicians.
My plumber, Mike, is very knowledgeable, efficient, and friendly. I called this company at 2:00pm, he showed up, as soon as I called the company about my problem! He literally came 2:45, Wow, how quick did he arrive and TAKE CARE OF THE PROBLEM! We had a clog in the kitchen sink from old pipes buildup, he came, assessed the problem, knew the situation and took care of it! Great asset to the team, I sure appreciate guys like this that cares about customers, time, money. Thanks, Mike for taking care of the issue. Hope you have many more blessings your way for helping my family and I with this issue.
He is really nice! He will be coming back Thursday ! I look forward to seeing him then! Your office staff Heather was excellent and so nice! When work is completed I will try to send photos! He eased my mind a lot! Can not wait till job is finished! Thank you for everything! Sent some photos of completed work! It took longer than I thought it would but I am so glad it is done! Mike did a great job even when he came back to fix a few things! The floor guys Carlos and his team were awesome! They all worked hard even when I was stressing out they were very kind! Your office staff were so great! I have a new appreciation for plumbers and the work they do! Yes it was expensive but great work! You all were very honest with me and did not hide anything like I felt the other company did! No names of the company will be mentioned ! I pray that they were honest with me and were just backed up! I wish you all the best! Have a great Christmas and a Happy New Year! Added plumbing problem Jan13 guy did excellent job
Michael English is the absolute best, highly professional, presents well, and obviously very knowledgeable. Issue was handled and we couldn't have had a better experience. Thank you Michael and Benjamin Franklin Plumbing!
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