U-Win Guarantee

4.81 (105615 reviews)

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U-Win Guarantee

Our Birmingham Plumbers Are Backed by the U-WIN Guarantee

Benjamin Franklin Plumbing® of Birmingham does not just claim to provide service integrity—we also back it up by being endorsed as a U-WIN contractor. Hiring a U-WIN-endorsed contractor means you’ll get a plumber who has undergone drug testing, passed a background check, and has received thorough training in his or her trade. Our U-WIN guarantee sets us apart from other plumbers in the area and provides customers with the peace of mind they deserve.

While many companies offer a satisfaction guarantee, we back ours with the accountability of a third party. If a customer is unhappy with our service for any reason, U-WIN will step in and handle the resolution to ensure a fair and satisfactory conclusion.

Our code of ethics includes the following:

  • Regular random drug testing for our employees
  • Thorough background checks on all plumbers
  • A 100% satisfaction guarantee
  • Quality customer service
  • U-WIN provided with all information regarding your service
  • We allow U-WIN to make decisions for customer resolutions
  • We train all technicians extensively before they enter your home
  • We provide the best service and use quality materials, labor, and craftsmanship
  • We adhere to all laws, regulations, and ordinances
  • Our financial and accounting procedures follow local, state, and federal laws

See why homeowners love to work with us

Customer Reviews

4.8 (1727 reviews)

Dana Hetzel

So glad we went with Benjamin Franklin for the latest plumbing work we needed done in our home. I couldn’t be happier with the work Eric Lovelady and Jo did. They installed a new water heater and pump and changed out the shut off valves. They were so polite and professional. Eric was upfront with the work, pricing and timeline to complete the work. He took the time to explain different options (and he was so patient when he had explain something to my husband and then again to me). When installing every thing him and Jo did their due diligence to make sure it was working properly, that I knew how everything worked and how to adjust the water temperature or shut off the water valves if I ever needed too. The pressure coming into our home was 20…. The pump he installed was smaller and quieter than was we had previously installed 3 years ago by another plumber and the water pressure in the house is now AMAZING! Someone can shower, wash the dishes, do a load of laundry and have the outside hose running ALL at the SAME time with consistent pressure. As a mom of 3 toddlers, I did appreciate that whenever they came into the house (majority of the work was done down in the basement/garage) they wore shoes covers and they left their work area nice and tidy. The Benjamin Franklin warranties on their work and equipment was also reassuring to us that they stand by their work and if anything would go wrong they would come back and check it out and make it right. If you’re looking for a plumber, I’d highly recommend using Benjamin Franklin and make sure to ask for ERIC!

Jennifer Parker

Benjamin Franklin Plumbing was fantastic! They came out with 25 hours notice and immediately found the issue and fixed the pipe same day. They were thoughtful and thorough in their response and even sent pics of the issue (before and after). I would highly recommend them for plumbing issues

Lawerence Smith

Michael was awesome, he arrived on time. He assessed what was required to complete his task. He had all but one part to complete his tasks. He acquired the parts and installed all parts to complete his task. Here photos before and afterwards.GREAT JOB MR . MICHAEL. Thank you for your support and service to your profession.

Sheryl Gilreath

Eric was professional and did The most amazing job putting in my new kitchen faucet it looks amazing. I love it. He will be my Forever go to guy for all my plumbing needs.

Toy Morgan

Eric and Jo were great. Friendly and great customer service. Provided a lot of great information and explained what they were doing in a way that someone who doesn’t know about plumbing would understand. Plumbing troubles can get expensive but peace of mind is priceless. Lifelong customer thanks to these two!

No Job is Too Big or Too Small!

Request your service with Benjamin Franklin Plumbing today.

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